Grampshub Error Connecting to Server

Gramps Web
1

Hiya all!

I need some help getting Grampsweb set up using grampshub. I installed the Web Sync addon with no issue, but when I get to the login section it gives me an error saying it can’t connect to the server. I am able to login through grampshub, so I know my login info is correct.

Screenshot 2024-02-06 at 10.44.16 AM
Screenshot 2024-02-06 at 10.44.16 AM1666×990 53.5 KB

Screenshot 2024-02-06 at 10.44.30 AM
Screenshot 2024-02-06 at 10.44.30 AM1666×990 42.6 KB

Please let me know what I’m doing wrong! I am not very tech savvy, so apologies if this seems like a stupid question.

2

Hi, that’s strange. Can you please try again and post here the exact time when you tried? I can see if there is an entry in the server log.

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3

I just tried again at 12:35 pm CST and got the same error. Thanks for the reply!

4

Hi,

there was no access logged at that point in time, so it can’t be an issue with the server, but your addon is not able to connect at all.

Can you provide more details about your setup? Gramps version, addon version, operating system, installation mode, …?

5

Hi,
I have the same problem, using Ubuntu 23.10 and Gramps 5.2.3, GrampsWebSync 1.1.1 with grampshub trial period.
I can connect to the site, having the fetch of the data, synchronizes them, but when it comes to media it fails. I had +200 media files, some have passed as I have only 182 left but it says “Error connecting to the server” after a few moments.

6

Can you please start Gramps Desktop from a terminal Window to see if any additional information is logged to the console when the error is thrown?

7

Thanks
Only this, but I don’t think it will be useful. I’ve tried twice and r/w for files are ok on my computer

Cannot resolve the following plugin dependencies:
   Plugin 'FR Web Connect Pack' requires: ['libwebconnect']
100%
8

Hi, I looked at the Grampshub logs and found an out-of-memory error. Can you please try again and let me know the exact time when you get the error? Thanks

9

Hi, I did it now, at 19:56 (France time) so 17:56 UTC and the error has occured at 19:59.
I have also tried (yesterday) to upload a zip file (560 Mb) to grampshub but without success three times.
Hope it helps

10

Thanks! Uploading ZIP files above a few hundred MB will not work as you’ll hit timeout limits. Try with 100 MB or 300 MB.

Concerning the sync error, it’s confirmed it is OOM:

[2024-08-31 17:59:17 +0000] [1] [ERROR] Worker (pid:2360) was sent SIGKILL! Perhaps out of memory?

(note the time is UTC.)

How big is your biggest media file?

11

96.8Mb so it should be it
I’ve split my zip to have less Mb and it seems to work via the import in Grampshub :slight_smile: so it should also be the case when less items have to be synchronized via the addon

[While I’m here, I know it’s a different topic, but just to let you know, that on my smartphone Xiaomi Redmi 12 + Google Chrome, the “Open App” button doesn’t show in portrait mode, we have to go landscape or open for computer]

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