Unable to open Gramps 6.0.5 - FileExistsError: [WinError 183] Cannot create a file when that file already exists

[Simon]

Gramps 6.0.5 - Windows 11 Pro Version 24H2 OS.build 26100.6584

I have used Gramps for some years but recently had to change my computer to Windows 11 Pro.

I installed Gramps 6.0.5 but when trying to open it I get a text box headed “cx_Freeze: Python error in main script” with the following:

Can anyone help ?

[daleathan]

cx_Freeze: Python error in main script

Traceback (most recent call last):
File “AIO/startup.py”, line 133, in run File “AIO/console.py”, line 25, in run
File “AIO/grampsaiow.py”, line 40, in File “C:\Program
Files\GrampsAI064-6.0.5 gramps\grampsapp.py”, line 143, in

os.makedirs(USER_DATA)
File “”, line 225, in makedirs
FileExistsError: [WinError 183] Cannot create a file when that file already exists:
'C:\Users\swool\AppData\Roaming\gramps’

Was this a brand new install of Windows 11 or an upgrade from a previous version of Windows 10?

Do you use cloudbackup software or thirdparty antivirus programs?

Is an old version of Gramps still installed?

Does the folder 'C:\Users\swool\AppData\Roaming\gramps’ exist?

[Simon]

Hi Dale,

Thanks for your help.

Was this a brand new install of Windows 11 or an upgrade from a previous version of Windows 10? Brand new install Windows 11 Pro 24H2 26100.6584

Do you use Cloud backup software or third-party antivirus programs? I use OneDrive for backup and Comodo Internet Security Pro for antivirus

Is an old version of Gramps still installed? No, brand new machine. Geekom A6 mini computer 32GB, AMD Ryzen 7 6800H with Radeon Graphics (3.20 GHz)

Does the folder 'C:\Users\swool\AppData\Roaming\gramps’ exist? No it doesn’t.

Hope this helps,

Kind regards,
Simon

[Gioto]

@Simon

I use OneDrive for backup and Comodo Internet Security Pro for antivirus

Gramps needs exclusive access to its program and datafiles and both of those programs may be causing issues for example your antivirus program may be blocking Gramps as it brand new and is treating it like a false positive that you can report directly via program. For both programs to give Gramps exclusive access you may need to exclude the folder and for the antivirus use this guide

Another option is to pause OneDrive while using Gramps and see it that help.

@Simon

Does the folder 'C:\Users\swool\AppData\Roaming\gramps’ exist? No it doesn’t.

This points to a potential permission issue with Gramps , did you install using admin ( select the program installer then right click and select “Run as Administrator” ?