Gramps-project.org reporting insufficient server storage

Feedback
1

Several attempts to access different parts (MediaWiki, MantisBT, Sphinx) of the gramps-project host are intermittently returning an error about running out of space.

# Insufficient Storage

The method could not be performed on the resource because the server is 
unable to store the representation needed to successfully complete the 
request. There is insufficient free space left in your storage allocation.

Additionally, a 507 Insufficient Storage error was encountered while trying 
to use an ErrorDocument to handle the request.
2

I also see this error.

There are banners saying that the site is currently being backed up. Perhaps this is related?

3

It might be a problem if the backup is running out of space. That might cause the backup to hang?

4

I tried entering MantisBT on a tablet, as a guest user, and got the insufficient storage error.

Closed the apps running on the tablet then tried again. Got right into the site. Because of the backup all day there were no updates.

5

This is a known issue and Sam is aware of it. He will have time to investigate further in a few hours.

6

Waiting on Hosting.com to resolve the issue. (Will check back in a few hours 5 hours showing as a partial outage Degraded Performance across hostingcom! will check back in a few hours )

Website looks to be returning to normal but I’m still unable to login to the Cpanel .

Intermittent disruptions to your services due to higher than normal internet traffic to server. Hosting and website services might be briefly unavailable.

Our infrastructure team are currently investigating and working on a fix as a priority.

@Nick-Hall The banners only show I have the website in read-only mode while I upgraded to WordPress 7.0.3, then I did a backup of the website and downloaded the backup, But before I could move the website out of read-only mode I was kicked out of the Cpanel !

This has been happening quite frequently over the last 18 months ever since World Host Group (WHG), acquired A2 Hosting in January 2025! These issues may be related to email that @bmatherly received on July 29, 2026 that mentioned:

Hi Brian,
I wanted to reach out personally because you’ve been hosting your VPS with us on our legacy A2 infrastructure for quite some time, and I wanted to give you a heads-up about some exciting changes that are coming.

Following our recent acquisitions at hosting.com, we’ve invested in a new generation of VPS infrastructure. Our long-term goal is to migrate all VPS customers onto this modern platform, which delivers significantly better performance, improved reliability, and enhanced security compared to our legacy nodes.

Before we start doing mass migrations, we are reaching out to a select group of our long-term clients to offer a white-glove upgrade process. Instead of waiting for an automated server move, I’d like to help you migrate on your own schedule.

To make the move even easier, we’re also offering custom pricing for eligible customers. In many cases, we can structure an upgrade that fits comfortably within your current budget.

The result of my discussion with hostingcom about that migration and cost was that our setup was a bit too complicated for the migration, and he recommended based on current traffic to consider moving to a dedicated server!

@emyoulation Website is not running out of space and the error is more in line with traffic overwhelming the website.

[Edit: Related to this issue please have patience. Thanks all for the emails about the wiki giving the following errors:

Sorry! This site is experiencing technical difficulties.
Try waiting a few minutes and reloading.

(Cannot access the database)

]

7

Hostingcom shows status as All Systems Operational but I’m still seeing degraded service and Cpanel is refusing the password. Contacting hostingcom again.

8

Thanks for all your work on this Sam! Let me know if we need to escalate any upgrades.

9

And I am still getting the same “insufficient storage” message while trying visit https://gramps-project.org/wiki/

(Tried with android phone, first with Firefox and then my rarely-used Chrome… in case Firefox was caching)

10

Cpanel access working.

Dealing with the 507 Insufficient Storage error

Waiting on Hosting.com to resolve the issue.

11

Website back to normal.

Resolved.