# Web Sync Addon Error
**URL:** https://gramps.discourse.group/t/web-sync-addon-error/8925
**Category:** Help
**Tags:** third-party-addon
**Created:** [December 11, 2025, 8:20pm UTC](https://gramps.discourse.group/t/web-sync-addon-error/8925 "2025-12-11T20:20:14Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@dasilvatek](https://gramps.discourse.group/u/dasilvatek)
#### Post date: [December 11, 2025, 8:20pm UTC](https://gramps.discourse.group/t/web-sync-addon-error/8925/1 "2025-12-11T20:20:14Z")
Have been using Gramps for over a year with great success - started with Desktop on Xubuntu 24.04 LTS and then added GrampsWeb on a server to share externally, using the Sync addon to keep the two updated as I make updates via both but recently doing more updates on Web.
On that 24.04 Desktop I’m using the Snap install. Everything was fine a month ago. Tried to sync the other night to update the Desktop and now getting what looks like an AppArmor error upon initiating the Sync addon.
Tried a different machine with fresh Xubuntu 25.04 installation and got the same exact errors once I put in the Sync URL and user credentials. Will try both Xubuntu and Ubuntu 25.10 next to see what happens but I don’t think it’s me. Has something changed?
I also have a Mac with the latest Gramps Desktop and Sync is working just fine there. I’ve checked the URL and credentials - everything there is good.
Version info Web:
Gramps 6.0.6
Gramps Web API 3.5.0
Gramps Web Frontend 25.11.2
Gramps QL 0.4.0
Sifts 1.1.0
locale: en
multi-tree: false
task queue: true
OCR: true
chat: false
Version info Desktop:
Gramps 6.0.6-4 (snap)
Gramps Web Sync Addon 1.3.5
Gramps has experienced an unexpected error
Error Detail
91744: ERROR: grampsapp.py: line 187: Unhandled exception
Traceback (most recent call last):
File “/home/paul/snap/gramps/11/.local/share/gramps/gramps60/plugins/GrampsWebSync/grampswebsync.py”, line 255, in prepare
self.save\_credentials()
File “/home/paul/snap/gramps/11/.local/share/gramps/gramps60/plugins/GrampsWebSync/grampswebsync.py”, line 574, in save\_credentials
set\_password(url, username, password)
File “/home/paul/snap/gramps/11/.local/share/gramps/gramps60/plugins/GrampsWebSync/grampswebsync.py”, line 94, in set\_password
keyring.set\_password(service, username, password)
File “/snap/gramps/11/usr/lib/python3/dist-packages/keyring/core.py”, line 61, in set\_password
get\_keyring().set\_password(service\_name, username, password)
File “/snap/gramps/11/usr/lib/python3/dist-packages/keyring/backends/SecretService.py”, line 87, in set\_password
collection = self.get\_preferred\_collection()
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/snap/gramps/11/usr/lib/python3/dist-packages/keyring/backends/SecretService.py”, line 61, in get\_preferred\_collection
collection = secretstorage.get\_default\_collection(bus)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/snap/gramps/11/usr/lib/python3/dist-packages/secretstorage/collection.py”, line 177, in get\_default\_collection
return Collection(connection)
^^^^^^^^^^^^^^^^^^^^^^
File “/snap/gramps/11/usr/lib/python3/dist-packages/secretstorage/collection.py”, line 45, in \__init_\_
self.\_collection.get\_property(‘Label’)
File “/snap/gramps/11/usr/lib/python3/dist-packages/secretstorage/util.py”, line 67, in get\_property
(signature, value), = self.send\_and\_get\_reply(msg)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/snap/gramps/11/usr/lib/python3/dist-packages/secretstorage/util.py”, line 48, in send\_and\_get\_reply
raise DBusErrorResponse(resp\_msg)
jeepney.wrappers.DBusErrorResponse: [org.freedesktop.DBus.Error.AccessDenied] (‘An AppArmor policy prevents this sender from sending this message to this recipient; type=“method\_call”, sender=“:1.82” (uid=1000 pid=8730 comm=“python3 /snap/gramps/11/bin/gramps” label=“snap.gramps.gramps (enforce)”) interface=“org.freedesktop.DBus.Properties” member=“Get” error name=“(unset)” requested\_reply=“0” destination=“org.freedesktop.secrets” (uid=1000 pid=5302 comm=“/usr/bin/gnome-keyring-daemon --foreground --compo” label=“unconfined”)’,)
---
### Author:  [@Nick-Hall](https://gramps.discourse.group/u/Nick-Hall)
#### Post date: [December 11, 2025, 8:44pm UTC](https://gramps.discourse.group/t/web-sync-addon-error/8925/2 "2025-12-11T20:44:36Z")
To allow access to the system keyring from within a snap, type:
```python
sudo snap connect gramps:password-manager-service
```
You can list all connections enabled for Gramps by typing:
```python
snap connections gramps
```
---
### Author:  [@dasilvatek](https://gramps.discourse.group/u/dasilvatek)
#### Post date: [December 11, 2025, 10:06pm UTC](https://gramps.discourse.group/t/web-sync-addon-error/8925/3 "2025-12-11T22:06:03Z")
Thanks Nick, but error connecting:
snap “gramps” has no plug named “password-manager-service”
---
### Author:  [@Nick-Hall](https://gramps.discourse.group/u/Nick-Hall)
#### Post date: [December 11, 2025, 10:32pm UTC](https://gramps.discourse.group/t/web-sync-addon-error/8925/4 "2025-12-11T22:32:16Z")
You will need v6.0.6-5 available in the edge channel.
---
### Author:  [@dasilvatek](https://gramps.discourse.group/u/dasilvatek)
#### Post date: [December 12, 2025, 12:58am UTC](https://gramps.discourse.group/t/web-sync-addon-error/8925/5 "2025-12-12T00:58:01Z")
Beautiful! Thanks a million Nick!
---
### Author:  [@system](https://gramps.discourse.group/u/system)
#### Post date: [January 11, 2026, 12:58am UTC](https://gramps.discourse.group/t/web-sync-addon-error/8925/6 "2026-01-11T00:58:29Z")
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