# Updated w/ screenshots Gramps does not recognize fontconfig is installed **URL:** \ **Category:** Help\ **Created:** [September 10, 2020, 10:57pm UTC](https://gramps.discourse.group/t/updated-w-screenshots-gramps-does-not-recognize-fontconfig-is-installed/713 "2020-09-10T22:57:22Z")\ **Posts on this page:** 14\ **Page:** 2
**Author:** ![Wildkat](https://yyz2.discourse-cdn.com/free1/user_avatar/gramps.discourse.group/wildkat/32/1143_2.png) [@Wildkat](https://gramps.discourse.group/u/Wildkat)\ **Post date:** [September 11, 2020, 7:54am UTC](https://gramps.discourse.group/t/updated-w-screenshots-gramps-does-not-recognize-fontconfig-is-installed/713/22 "2020-09-11T07:54:38Z")
it is a file specific to gramps, and yes I have multiple copies of it, including the one I have modified, but I can not figure out where to put it 🙁 ---
**Author:** ![Wildkat](https://yyz2.discourse-cdn.com/free1/user_avatar/gramps.discourse.group/wildkat/32/1143_2.png) [@Wildkat](https://gramps.discourse.group/u/Wildkat)\ **Post date:** [September 11, 2020, 7:58am UTC](https://gramps.discourse.group/t/updated-w-screenshots-gramps-does-not-recognize-fontconfig-is-installed/713/23 "2020-09-11T07:58:46Z")
this is the thread where I learned how to change the file # [Gramps configuration: genealogical symbols](https://gramps.discourse.group/t/gramps-configuration-genealogical-symbols/338) ---
**Author:** ![Glenn](https://yyz2.discourse-cdn.com/free1/user_avatar/gramps.discourse.group/glenn/32/170_2.png) [@Glenn](https://gramps.discourse.group/u/Glenn)\ **Post date:** [September 11, 2020, 8:00am UTC](https://gramps.discourse.group/t/updated-w-screenshots-gramps-does-not-recognize-fontconfig-is-installed/713/24 "2020-09-11T08:00:32Z")
> [@Wildkat](#): > > In linux it is in a seperate folder from the .gramps folder…the path is > > /usr/lib/python3/dist-packages/gramps/gen/utils > > edit, I actually have the utils folder saved as a backup in case I messed up my symbols.py file Scrolling back in this thread you mention that it belongs in utils. Can you navigate to that folder - ie; does it exist ? If so, can you place one of your copies into utils ? ---
**Author:** ![Wildkat](https://yyz2.discourse-cdn.com/free1/user_avatar/gramps.discourse.group/wildkat/32/1143_2.png) [@Wildkat](https://gramps.discourse.group/u/Wildkat)\ **Post date:** [September 11, 2020, 8:03am UTC](https://gramps.discourse.group/t/updated-w-screenshots-gramps-does-not-recognize-fontconfig-is-installed/713/25 "2020-09-11T08:03:23Z")
no, that doesn’t exist either as it is in the usr file that is either not there or not accessible (I’m not sure which) ---
**Author:** ![Glenn](https://yyz2.discourse-cdn.com/free1/user_avatar/gramps.discourse.group/glenn/32/170_2.png) [@Glenn](https://gramps.discourse.group/u/Glenn)\ **Post date:** [September 11, 2020, 8:08am UTC](https://gramps.discourse.group/t/updated-w-screenshots-gramps-does-not-recognize-fontconfig-is-installed/713/26 "2020-09-11T08:08:16Z")
In your terminal… gramps -v ---
**Author:** ![Wildkat](https://yyz2.discourse-cdn.com/free1/user_avatar/gramps.discourse.group/wildkat/32/1143_2.png) [@Wildkat](https://gramps.discourse.group/u/Wildkat)\ **Post date:** [September 11, 2020, 8:09am UTC](https://gramps.discourse.group/t/updated-w-screenshots-gramps-does-not-recognize-fontconfig-is-installed/713/27 "2020-09-11T08:09:43Z")
> [@Glenn](#): > > gramps -v ## me@me-Latitude-E5510:~/Desktop$ gramps -v .gramps.gen.utils.grampslocale.WARNING: ICU not loaded because No module named ‘PyICU’. Localization will be impaired. Use your package manager to install PyICU Gramps Settings: python : 3.8.2 gramps : 5.1.2 gtk++ : 3.24.20 pygobject : 3.36.0 pango : 1.44.7 cairo : 1.16.0 pycairo : 1.16.2 osmgpsmap : not found GExiv2 : not found ICU : not found PyICU : not found o.s. : linux kernel : 5.4.0-47-generic ## Environment settings: LANG : en\_US.UTF-8 LANGUAGE : en GRAMPSI18N: not set GRAMPSHOME: not set GRAMPSDIR : not set PYTHONPATH: /usr/lib/python3/dist-packages/gramps /usr/bin /usr/lib/python38.zip /usr/lib/python3.8 /usr/lib/python3.8/lib-dynload /usr/local/lib/python3.8/dist-packages /usr/lib/python3/dist-packages ## Non-python dependencies: Graphviz : Graphviz not in system PATH Ghostscr. : 9.50 ## System PATH env variable: ``` /usr/local/sbin /usr/local/bin /usr/sbin /usr/bin /sbin /bin /usr/games /usr/local/games /snap/bin ``` ## Databases: bsddb : version : 6.2.7 db version : 5.3.28 location : /usr/lib/python3/dist-packages/bsddb3/ **init**.py sqlite3 : version : 3.31.1 py version : 2.6.0 location : /usr/lib/python3.8/sqlite3/ **init**.py ---
**Author:** ![Glenn](https://yyz2.discourse-cdn.com/free1/user_avatar/gramps.discourse.group/glenn/32/170_2.png) [@Glenn](https://gramps.discourse.group/u/Glenn)\ **Post date:** [September 11, 2020, 8:13am UTC](https://gramps.discourse.group/t/updated-w-screenshots-gramps-does-not-recognize-fontconfig-is-installed/713/28 "2020-09-11T08:13:24Z")
> [@Wildkat](#): > > ## Environment settings: > > LANG : en\_US.UTF-8 > LANGUAGE : en > GRAMPSI18N: not set > GRAMPSHOME: not set > GRAMPSDIR : not set > PYTHONPATH: > /usr/lib/python3/dist-packages/gramps ls -l /usr/lib/python3/dist-packages/gramps/gen/utils you should find symbols.py in the output. I assume that’s the file you want to replace with your copy ? ---
**Author:** ![Wildkat](https://yyz2.discourse-cdn.com/free1/user_avatar/gramps.discourse.group/wildkat/32/1143_2.png) [@Wildkat](https://gramps.discourse.group/u/Wildkat)\ **Post date:** [September 11, 2020, 8:14am UTC](https://gramps.discourse.group/t/updated-w-screenshots-gramps-does-not-recognize-fontconfig-is-installed/713/29 "2020-09-11T08:14:52Z")
> [@Glenn](#): > > ls -l /usr/lib/python3/dist-packages/gramps/gen/utils yes, and I do see it in the terminal, but I have no idea how to get to it 😧 ---
**Author:** ![Wildkat](https://yyz2.discourse-cdn.com/free1/user_avatar/gramps.discourse.group/wildkat/32/1143_2.png) [@Wildkat](https://gramps.discourse.group/u/Wildkat)\ **Post date:** [September 11, 2020, 8:15am UTC](https://gramps.discourse.group/t/updated-w-screenshots-gramps-does-not-recognize-fontconfig-is-installed/713/30 "2020-09-11T08:15:31Z")
me@me-Latitude-E5510:~/Desktop$ ls -l /usr/lib/python3/dist-packages/gramps/gen/utils total 344 -rw-r–r-- 1 root root 28472 Jan 10 2020 alive.py -rw-r–r-- 1 root root 16859 Jan 10 2020 callback.py -rw-r–r-- 1 root root 12393 Jan 10 2020 callman.py -rw-r–r-- 1 root root 2742 Jan 10 2020 cast.py -rw-r–r-- 1 root root 22507 Jan 10 2020 configmanager.py -rw-r–r-- 1 root root 2263 Jan 10 2020 config.py -rw-r–r-- 1 root root 24735 Jan 10 2020 db.py -rw-r–r-- 1 root root 3063 Jan 10 2020 debug.py drwxr-xr-x 3 root root 4096 Sep 11 00:29 docgen -rw-r–r-- 1 root root 9034 Jan 10 2020 file.py -rw-r–r-- 1 root root 48797 Jan 10 2020 grampslocale.py -rw-r–r-- 1 root root 2166 Jan 10 2020 id.py -rw-r–r-- 1 root root 9871 Jan 10 2020 image.py -rw-r–r-- 1 root root 894 Jan 10 2020 **init**.py -rw-r–r-- 1 root root 4656 Jan 10 2020 keyword.py -rw-r–r-- 1 root root 3753 Jan 10 2020 lds.py -rw-r–r-- 1 root root 9877 Jan 10 2020 libformatting.py -rw-r–r-- 1 root root 5521 Jan 10 2020 location.py -rw-r–r-- 1 root root 5088 Jan 10 2020 lru.py -rw-r–r-- 1 root root 12266 Jan 10 2020 maclocale.py -rw-r–r-- 1 root root 31035 Jan 10 2020 place.py drwxr-xr-x 2 root root 4096 Sep 11 00:29 **pycache** -rw-r–r-- 1 root root 10 Jan 15 2020 resource-path -rw-r–r-- 1 root root 3959 Jan 10 2020 resourcepath.py -rw-r–r-- 1 root root 3017 Jan 10 2020 string.py -rw-r–r-- 1 root root 7687 Jan 10 2020 symbols.py -rw-r–r-- 1 root root 13020 Jan 10 2020 thumbnails.py -rw-r–r-- 1 root root 8079 Jan 10 2020 unknown.py ---
**Author:** ![Glenn](https://yyz2.discourse-cdn.com/free1/user_avatar/gramps.discourse.group/glenn/32/170_2.png) [@Glenn](https://gramps.discourse.group/u/Glenn)\ **Post date:** [September 11, 2020, 8:34am UTC](https://gramps.discourse.group/t/updated-w-screenshots-gramps-does-not-recognize-fontconfig-is-installed/713/31 "2020-09-11T08:34:04Z")
I assume you’ve done this once before? Again, via the terminal… sudo cd /usr/lib/python3/dist-packages/gramps/gen/utils use pwd to confirm that you are indeed now in that directory. pwd If you are where you’re meant to be then preserve your existing symbols.py file. sudo cp symbols.py symbols.bup.py then copy your modified file over to the directory sudo mv \/symbols.py symbols.modified.py ls sym\* should show the 3 files symbols.py , symbols.bup.py and symbols.modified.py Finally replace the existing with the new… sudo cp symbols.modified.py symbols.py ---
**Author:** ![Wildkat](https://yyz2.discourse-cdn.com/free1/user_avatar/gramps.discourse.group/wildkat/32/1143_2.png) [@Wildkat](https://gramps.discourse.group/u/Wildkat)\ **Post date:** [September 11, 2020, 8:34am UTC](https://gramps.discourse.group/t/updated-w-screenshots-gramps-does-not-recognize-fontconfig-is-installed/713/32 "2020-09-11T08:34:24Z")
ok, I found out how to open a file as an admin Using nautilus admin tool. Got that installed, but still can’t figure out where the stupid file is oh,edit/…you were typing as I was, I’ll go do that and be right back ---
**Author:** ![Wildkat](https://yyz2.discourse-cdn.com/free1/user_avatar/gramps.discourse.group/wildkat/32/1143_2.png) [@Wildkat](https://gramps.discourse.group/u/Wildkat)\ **Post date:** [September 11, 2020, 8:43am UTC](https://gramps.discourse.group/t/updated-w-screenshots-gramps-does-not-recognize-fontconfig-is-installed/713/33 "2020-09-11T08:43:59Z")
OMG! that worked! I can never thank you enough. I have been up for almost 22 hours trying to fix this since m y computer crashed, I am SO HAPPY right now. THANK YOU!!! ---
**Author:** ![Glenn](https://yyz2.discourse-cdn.com/free1/user_avatar/gramps.discourse.group/glenn/32/170_2.png) [@Glenn](https://gramps.discourse.group/u/Glenn)\ **Post date:** [September 11, 2020, 8:49am UTC](https://gramps.discourse.group/t/updated-w-screenshots-gramps-does-not-recognize-fontconfig-is-installed/713/34 "2020-09-11T08:49:29Z")
Good to hear. 😄 ---
**Author:** ![system](https://global.discourse-cdn.com/free1/uploads/gramps/original/1X/2ac1e712b7adf612e31ca08a55419f4cf37c0158.png) [@system](https://gramps.discourse.group/u/system)\ **Post date:** [October 11, 2020, 8:49am UTC](https://gramps.discourse.group/t/updated-w-screenshots-gramps-does-not-recognize-fontconfig-is-installed/713/35 "2020-10-11T08:49:36Z")
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