# Notes can't be show in grampsweb

**URL:** <https://gramps.discourse.group/t/notes-cant-be-show-in-grampsweb/4266>\
**Category:** Gramps Web\
**Tags:** websolutions\
**Created:** [October 4, 2023, 1:58pm UTC](https://gramps.discourse.group/t/notes-cant-be-show-in-grampsweb/4266 "2023-10-04T13:58:00Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![gleb108](https://yyz2.discourse-cdn.com/free1/user_avatar/gramps.discourse.group/gleb108/32/3326_2.png) [@gleb108](https://gramps.discourse.group/u/gleb108)\
**Post date:** [October 4, 2023, 1:58pm UTC](https://gramps.discourse.group/t/notes-cant-be-show-in-grampsweb/4266/1 "2023-10-04T13:58:00Z")

</div>

Linux Ubuntu 22.04  
[Package grampsweb · GitHub](http://ghcr.io/gramps-project/grampsweb) latest c52bd8342b5d

Some notes (created in desktop gramps) doesn’t open in grampsweb.  
I see error 500 in grampsweb UI.  
In docker container logs I can see the trace:

```python
gramps.gen.errors.HandleError: Handle e3b6e8acfaf4b465fb3467f1aa1 not found
[2023-10-04 13:34:49 +0000] [20] [ERROR] Error handling request /api/notes/?gramps_id=N0002&locale=ru&profile=all&backlinks=true&extend=all&formats=html&format_options=%7B%22link_format%22%3A%22%2F%7Bobj_class%7D%2F%7Bgramps_id%7D%22%7D
Traceback (most recent call last):
  File "/usr/local/lib/python3.9/dist-packages/gunicorn/workers/sync.py", line 135, in handle
    self.handle_request(listener, req, client, addr)
  File "/usr/local/lib/python3.9/dist-packages/gunicorn/workers/sync.py", line 178, in handle_request
    respiter = self.wsgi(environ, resp.start_response)
  File "/usr/local/lib/python3.9/dist-packages/flask/app.py", line 2213, in __call__
    return self.wsgi_app(environ, start_response)
  File "/usr/local/lib/python3.9/dist-packages/flask/app.py", line 2193, in wsgi_app
    response = self.handle_exception(e)
  File "/usr/local/lib/python3.9/dist-packages/flask/app.py", line 2190, in wsgi_app
    response = self.full_dispatch_request()
  File "/usr/local/lib/python3.9/dist-packages/flask/app.py", line 1486, in full_dispatch_request
    rv = self.handle_user_exception(e)
  File "/usr/local/lib/python3.9/dist-packages/flask/app.py", line 1484, in full_dispatch_request
    rv = self.dispatch_request()
  File "/usr/local/lib/python3.9/dist-packages/flask/app.py", line 1469, in dispatch_request
    return self.ensure_sync(self.view_functions[rule.endpoint])(**view_args)
  File "/usr/local/lib/python3.9/dist-packages/gramps_webapi/api/auth.py", line 44, in wrapper
    return func(*args, **kwargs)
  File "/usr/local/lib/python3.9/dist-packages/flask/views.py", line 109, in view
    return current_app.ensure_sync(self.dispatch_request)(**kwargs)
  File "/usr/local/lib/python3.9/dist-packages/flask/views.py", line 190, in dispatch_request
    return current_app.ensure_sync(meth)(**kwargs)
  File "/usr/local/lib/python3.9/dist-packages/webargs/core.py", line 649, in wrapper
    return func(*args, **kwargs)
  File "/usr/local/lib/python3.9/dist-packages/gramps_webapi/api/resources/base.py", line 387, in get
    200, [self.full_object(obj, args, locale=locale)], args, total_items=1
  File "/usr/local/lib/python3.9/dist-packages/gramps_webapi/api/resources/base.py", line 91, in full_object
    obj = self.object_extend(obj, args, locale=locale)
  File "/usr/local/lib/python3.9/dist-packages/gramps_webapi/api/resources/notes.py", line 66, in object_extend
    obj.formatted = {
  File "/usr/local/lib/python3.9/dist-packages/gramps_webapi/api/resources/notes.py", line 67, in <dictcomp>
    fmt: self.get_formatted_note(note=obj, fmt=fmt, options=format_options)
  File "/usr/local/lib/python3.9/dist-packages/gramps_webapi/api/resources/notes.py", line 84, in get_formatted_note
    return get_note_html(note, link_format=link_format)
  File "/usr/local/lib/python3.9/dist-packages/gramps_webapi/api/html.py", line 90, in get_note_html
    html_note_text = styledtext_to_html(
  File "/usr/local/lib/python3.9/dist-packages/gramps_webapi/api/html.py", line 155, in styledtext_to_html
    markuptext = backend.add_markup_from_styled(text, s_tags, split="\n")
  File "/usr/lib/python3/dist-packages/gramps/gen/plug/docbackend/docbackend.py", line 284, in add_markup_from_styled
    tag = self.find_tag_by_stag(s_tag)
  File "/usr/lib/python3/dist-packages/gramps/gen/plug/docbackend/docbackend.py", line 221, in find_tag_by_stag
    return self.format_link(s_tag.value)
  File "/usr/lib/python3/dist-packages/gramps/plugins/lib/libhtmlbackend.py", line 305, in format_link
    value = self.build_link(prop, handle, obj_class)
  File "/usr/local/lib/python3.9/dist-packages/gramps_webapi/api/html.py", line 115, in build_link
    obj = func(ref)
  File "/usr/lib/python3/dist-packages/gramps/gen/db/generic.py", line 1297, in get_media_from_handle
    return self._get_from_handle(MEDIA_KEY, Media, handle)
  File "/usr/lib/python3/dist-packages/gramps/gen/db/generic.py", line 1270, in _get_from_handle
    raise HandleError('Handle %s not found' % handle)
gramps.gen.errors.HandleError: Handle e3b6e8acfaf4b465fb3467f1aa1 not found

```

This can be connected with the note special format (the note contain some font sizes and link) or note hasn’t been synced properly with addon Gramps Web Sync. I tried to change it and resync but this didn’t help. I need help with further troubleshooting. I’d like to figure out if this issue of database syncing or it’s just grampsweb can’t show some special formatting.

---

<div class="post-metadata">

**Author:** ![DavidMStraub](https://yyz2.discourse-cdn.com/free1/user_avatar/gramps.discourse.group/davidmstraub/32/7_2.png) [@DavidMStraub](https://gramps.discourse.group/u/DavidMStraub)\
**Post date:** [October 4, 2023, 2:50pm UTC](https://gramps.discourse.group/t/notes-cant-be-show-in-grampsweb/4266/2 "2023-10-04T14:50:05Z")

</div>

Hi,

I think the note contains a link to a media object which has been deleted, can you confirm?

If yes, I think Gramps Web API (the Gramps Web backend) shouldn’t throw an error but just omit the link. Can you please open an issue at [Issues · gramps-project/gramps-webapi · GitHub](https://github.com/gramps-project/gramps-webapi/issues)?

Thanks.

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<div class="post-metadata">

**Author:** ![gleb108](https://yyz2.discourse-cdn.com/free1/user_avatar/gramps.discourse.group/gleb108/32/3326_2.png) [@gleb108](https://gramps.discourse.group/u/gleb108)\
**Post date:** [October 4, 2023, 3:21pm UTC](https://gramps.discourse.group/t/notes-cant-be-show-in-grampsweb/4266/3 "2023-10-04T15:21:15Z")

</div>

No, this note contains only text with some font size specifications and also it contains web link to an external wikipedia page.  
I created a github issue [grampsweb either can't show formatted notes or synchronization issue · Issue #431 · gramps-project/gramps-webapi · GitHub](https://github.com/gramps-project/gramps-webapi/issues/431)

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/free1/uploads/gramps/original/1X/2ac1e712b7adf612e31ca08a55419f4cf37c0158.png) [@system](https://gramps.discourse.group/u/system)\
**Post date:** [November 3, 2023, 3:21pm UTC](https://gramps.discourse.group/t/notes-cant-be-show-in-grampsweb/4266/4 "2023-11-03T15:21:46Z")

</div>

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