# No emails being received by Tree owner

**URL:** <https://gramps.discourse.group/t/no-emails-being-received-by-tree-owner/8622>\
**Category:** Gramps Web\
**Created:** [October 2, 2025, 8:16am UTC](https://gramps.discourse.group/t/no-emails-being-received-by-tree-owner/8622 "2025-10-02T08:16:01Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Paul\_M](https://yyz2.discourse-cdn.com/free1/user_avatar/gramps.discourse.group/paul_m/32/7671_2.png) [@Paul\_M](https://gramps.discourse.group/u/Paul_M)\
**Post date:** [October 2, 2025, 8:16am UTC](https://gramps.discourse.group/t/no-emails-being-received-by-tree-owner/8622/1 "2025-10-02T08:16:02Z")

</div>

I’m gradually knocking down the config hurdles to getting grampsweb up and running (self-hosted on Docker) and am left with one outstanding issue I can’t seem to resolve. When a new user confirms their email address, I (as tree owner) should receive an email, however it never arrives. I’ve checked junk and changed my account email address to no avail. What setting should I be looking at to fix this?

The email sends successfully to the new user, so I’m presuming that the email delivery configuration is working.

System Information:  
Gramps 6.0.4  
Gramps Web API 3.3.0  
Gramps Web Frontend 25.8.0  
Gramps QL 0.4.0  
Sifts 1.0.0  
locale: en  
multi-tree: false  
task queue: true  
OCR: true  
chat: false

---

<div class="post-metadata">

**Author:** ![DavidMStraub](https://yyz2.discourse-cdn.com/free1/user_avatar/gramps.discourse.group/davidmstraub/32/7_2.png) [@DavidMStraub](https://gramps.discourse.group/u/DavidMStraub)\
**Post date:** [October 2, 2025, 8:31am UTC](https://gramps.discourse.group/t/no-emails-being-received-by-tree-owner/8622/2 "2025-10-02T08:31:38Z")

</div>

It looks like this could be a bug, please see this discussion yesterday: [No new user notification emails · gramps-project/gramps-web · Discussion #767 · GitHub](https://github.com/gramps-project/gramps-web/discussions/767#discussioncomment-14561198)