# Errors during Syncing with gramps\_web\_sync

**URL:** <https://gramps.discourse.group/t/errors-during-syncing-with-gramps-web-sync/9287>\
**Category:** Gramps Web\
**Tags:** third-party-addon, websolutions, sync\_tool\
**Created:** [March 30, 2026, 12:15pm UTC](https://gramps.discourse.group/t/errors-during-syncing-with-gramps-web-sync/9287 "2026-03-30T12:15:28Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![gerox-5](https://avatars.discourse-cdn.com/v4/letter/g/848f3c/32.png) [@gerox-5](https://gramps.discourse.group/u/gerox-5)\
**Post date:** [April 17, 2026, 11:04am UTC](https://gramps.discourse.group/t/errors-during-syncing-with-gramps-web-sync/9287/5 "2026-04-17T11:04:00Z")

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Hello, just tried again. not completing, but also no error message from gramps anymore. just displaying Error 500.

see my version info + debug report below 🙂

let me know if can provide anything else for trying to tackle this 🙂

**Gramps Desktop**  
Python: 3.14.4  
sqlite: 3.53.0  
orjson: 3.11.8  
LANG: de\_DE.UTF-8  
OS: Windows

**Gramps Web (Grampshub)**  
Gramps 6.0.8  
Gramps Web API 3.11.1  
Gramps Web Frontend 26.4.1  
Gramps QL 0.4.0  
Sifts 1.3.0  
locale: en  
multi-tree: true  
task queue: true  
OCR: true  
chat: true

**Debug Log**

`2026-04-17 12:56:40.969: DEBUG: grampswebsync.py: line 103: Initializing Gramps Web Sync addon.`  
`2026-04-17 12:56:42.089: DEBUG: grampswebsync.py: line 79: Retrieving password for user XX`  
`2026-04-17 12:56:42.090: WARNING: grampswebsync.py: line 83: Keyring is not installed, cannot retrieve password.`  
`2026-04-17 12:56:43.361: DEBUG: grampswebsync.py: line 222: Moving to next page from page 0.`  
`2026-04-17 12:56:43.362: DEBUG: grampswebsync.py: line 222: Moving to next page from page 1.`  
`2026-04-17 12:56:46.682: DEBUG: grampswebsync.py: line 222: Moving to next page from page 1.`  
`2026-04-17 12:56:47.484: DEBUG: grampswebsync.py: line 222: Moving to next page from page 1.`  
`2026-04-17 12:56:47.484: DEBUG: grampswebsync.py: line 222: Moving to next page from page 2.`  
`2026-04-17 12:56:47.486: DEBUG: webapihandler.py: line 161: Fetching an access token from the server`  
`2026-04-17 12:56:47.621: DEBUG: webapihandler.py: line 161: Fetching an access token from the server`  
`2026-04-17 12:56:47.866: DEBUG: grampswebsync.py: line 222: Moving to next page from page 2.`  
`2026-04-17 12:56:47.868: INFO: grampswebsync.py: line 502: Downloading Gramps XML file.`  
`2026-04-17 12:56:48.976: WARNING: grampswebsync.py: line 483: Fehler 500 beim Herstellen der Verbindung zum Server.`  
`2026-04-17 12:56:48.976: DEBUG: grampswebsync.py: line 222: Moving to next page from page 2.`  
`2026-04-17 12:56:48.977: DEBUG: grampswebsync.py: line 224: Skipping to last page due to error.`  
`2026-04-17 12:56:50.818: DEBUG: grampswebsync.py: line 214: Closing Gramps Web Sync addon.`

Could maybe be related to another issue I’m facing?

> [@Gramps Web export issue \[XML - can only concatenate str (not "NoneType") to str\] & \[GEDCOM - HandleError()\]](https://gramps.discourse.group/t/gramps-web-export-issue-xml-can-only-concatenate-str-not-nonetype-to-str-gedcom-handleerror/4685/6):
>
> After retrying after some time, the issue is still there. Accessing Grampshub via Firefox on Win10 if that matters. Happy to give more detail/do some testing - but don’t have any software developement skills Cheers

might be a far stretch, as I have no real software/coding knowledge.

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_[View the full topic](https://gramps.discourse.group/t/errors-during-syncing-with-gramps-web-sync/9287)._